QIEC Super - first in our class

The Trustee strives to ensure that QIEC Super always operates in the best interests of members.  If you ever have a problem with QIEC Super, we are keen to address this as soon as possible.  The Trustee has established an internal procedure for handling any complaint.  If you have a complaint, you may write to:

 

The Complaints Officer

QIEC Super

PO Box 2130

MILTON  QLD  4064

 

Alternatively, you can send an e-mail to info@qiec.com.au, or contact our Member Services team on 1300 360 507 between 8.00am and 5.00pm (Monday to Friday).

 

QIEC Super will address your concerns and try to resolve them quickly.  The Trustee aims to resolve any complaints as soon as possible but no longer than 90 days from the time of receipt.

 

If you are dissatisfied with our handling of your complaint or the Trustee's decision, you may contact the Superannuation Complaints Tribunal (SCT).  The SCT is an independent body set up by the Federal Government to assist members or beneficiaries to resolve certain types of complaints with fund trustees.

 

The SCT can only consider complaints about the decisions and conduct of the trustees of most superannuation funds, the conduct and decisions of people acting on behalf of the trustee and the decisions of insurers in relation to insurance benefits provided under superannuation funds.  The complaint must be in relation to a Trustee decision or conduct that you believe is, or was, unfair or unreasonable.

 

The Tribunal may be able to assist you resolve your complaint, but only if you and QIEC Super have made a genuine effort to resolve the dispute through QIEC Super's internal complaints process beforehand.  If the Tribunal accepts your complaint, it will attempt to resolve the matter initially through conciliation, which involves assisting you and the Fund to come to a mutual agreement.  If conciliation is unsuccessful, the complaint is referred to the Tribunal for a determination, which is binding on all parties.

 

You can contact the SCT as follows:

Superannuation Complaints Tribunal

Locked Bag 3060

MELBOURNE  VIC  3001

Phone 1300 884 114 (cost of local call)

Fax: (03) 8635 5588

Email:info@sct.gov.au

Website:www.sct.gov.au